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    Where can I find the best rates?

    The best rate guarantee and promotions can be found on Offers or through our reservations department at sales.nanjing@frasershospitality.com

    Facilities & Services

    Are there fitness facilities provided?

    Yes, complimentary usage of facilities are provided for our guests.   

    Is internet access provided?

    Yes, complimentary high-speed wifi is provided throughout the property.

    What is the check-in time?

    The check-in time is 14:00.

    What is the check-out time?

    The check out time is 12:00. Should you like to request for a late check out, kindly check with our Client relations executive.

    What time is breakfast served?

    Breakfast is served from 06:00 - 09:00 at our all-day dining restaurant on weekdays, and 06:00 -10:30 on weekends and public holidays.

    What are the available dining options?

    An all-day dining restaurant is located in the property and in-room dining is available as well. There are resturants and a supermarket located within a 10 minutes walk as well, simply check with our Client relations Executive and they will gladly recommend them to you.

    Are laundry services provided?

    Yes, all apartments are equipped with in-room washer and dryer.  In addition, we also provide laundry and dry cleaning services.

    What are the type of beds provided?

    King Size Bed are available in all apartments. Two and three bedroom apartments may have either a King, Queen or two single beds in the additional bedroom/s.

    Are baby cots and extra beds available?

    Yes, subsequent rental of baby cots and extra beds are subject to availability and charges. For more information, kindly contact our sales department at point of reservation.

    Are newspapers provided?

    Yes, complimentary newspapers are available upon request.

    Are the residences handicap-friendly?

    We do not have appartments specifically designed for persons in wheelchairs, however there is ample room to allow wheelchair mobility.

    Is on-site parking available and what is the cost?

    A complimentary car park lot is provided for each apartment for short stays, and RMB300/month for long stay.

    Is airport shuttle service provided?

    We do not provide shuttle service to the airport. However, airport transport services can be arranged prior to your departure.

    What is the reception operating hours?

    The reception, concierge and security services are 24/7.

    Is it possible to store my luggage at the hotel before check-in?

    Yes, you may leave your luggage with our concierge.

    Location

    How do I get to the hotel?

    From Nanjing Railway Station:
    By Taxi: 25 minutes

    From Nanjing South Railway Station:
    By Taxi: 20 minutes

    We also provide train station transport service, at RMB350/way - Deluxe Sedan available for 4 persons; RMB500/way - MPV available for 6 persons."
        "A taxi ride from the airport cost approx. RMB120 / way.

    We also provide airport transfer service, at RMB450/way - Deluxe Sedan available for 4 persons; RMB600/way - MPV available for 6 persons.

    Vicinity

    Are there any recommended attractions in Nanjing?

    There are lots to see and do in Nanjing, such as Xinjiekou, Plum Blossom Hill, and Qinhuai River. For more, just ask our Client Relations Executive

    Are there any recommended shopping destination?

    Complimentary scheduled shuttle bus are provided to major shopping centres such as The Central Mall, Xin Jie Kou and Wonder City. Find out more at the Attractions or check with our Client relations Executives for recommendations.

    Facilities & Services

    What are the services and facilities offered?

    Fraser Suites Nanjing offers a full range of facilities and services within the property. For a comprehensive list of our facilities, please visit Facilities.

    Vicinity

    Where is the closest bank, ATM and exchange office located?

    These services are located in our Clubhouse and currency exchange service is available at our front desk.

    Policies

    What is the cancellation policy?

    For cancellation of reservation, notice must be given 24 hours prior to arrival date to avoid any applicable charges. Cancellation is not allowed for promotions. For further clarification, kindly contact our sales department.

    What is the maximum number of guests allowed in each residence type?

    Each apartment covers the following number of guests:
    1 Bedroom: 2 guests
    2 Bedroom: 4 guests
    3 Bedroom: 6 guests
    Kindly contact our reservations department for further request or clarification

    Are pets allowed?

    Yes, we are a pet-friendly serviced apartment, however pets are only allowed for long stays and subject to prevailing policies. The following prepayment fumigation charges are applicable upon check-in:
    1 Bedroom: RMB1460
    2 & 3 Bedroom: RMB2080